Please read these Terms & Conditions (“Terms”) carefully before using myurvija.com (“Urvija”, “Company”, “we”, “us”, “our”). By accessing or using the website, placing an order, or otherwise interacting with our services, you agree to be bound by these Terms and all policies referenced herein, including our Privacy Policy, Shipping Policy, and Refund, Return & Cancellation Policy.

1. Introduction

This website is operated by Urvija. These Terms govern your access to and use of the Website and services. Your use of the Website or placement of an order constitutes acceptance of these Terms.

2. Definitions

For the purposes of these Terms:

  • “Website” refers to myurvija.com and all associated services.

  • “Products” means all goods displayed or sold on the Website.

  • “User”, “you”, “your” refers to any person accessing or transacting via the Website.

  • “Order” means a request placed by you to purchase one or more Products.

3. Eligibility and Use of the Website

You must be legally competent under applicable Indian laws to enter into a binding contract. Minors may only use the Website under the supervision of a parent or legal guardian.

You agree not to use the Website or Products for any unlawful or unauthorized purpose, and not to violate applicable laws in doing so.

4. Account Registration and Security

You may create an account to purchase Products. You agree to provide accurate, complete, and current information when registering and to update such information as needed.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Product Information and Availability

We make reasonable efforts to display Product descriptions, images, and pricing accurately. However, actual Product colors, dimensions, or features may vary slightly from what appears on your device.

All Products, descriptions, prices, offers, and availability are subject to change at any time without prior notice, at our sole discretion. We reserve the right to limit quantities or discontinue any Product at any time.

6. Orders and Acceptance

By placing an Order, you make an offer to purchase Products subject to these Terms.

All Orders are subject to our acceptance. We may accept or reject any Order, in whole or in part, at our sole discretion.

We may cancel an Order or refuse service for reasons including product unavailability, pricing or listing errors, suspected fraud, abuse, or issues identified by our payment and risk teams. A full refund will be issued for any prepaid Orders cancelled by us.

7. Pricing and Taxes

All prices are listed in Indian Rupees (INR). Applicable GST and other government levies will be added and shown at checkout before payment confirmation.

We reserve the right to update or change prices at any time before payment confirmation.

8. Payment and Billing

You agree to pay all charges for Orders placed using the payment methods available on the Website, including cards, UPI, net banking, wallets, or Cash on Delivery (where applicable).

Payments are processed through secure third-party payment gateways. We do not store your full payment card details on our servers.

If your payment fails or the transaction is reversed, we may cancel your Order or recover the outstanding amount by contacting you or through legal means.

9. Shipping and Delivery

Shipping, delivery timelines, and charges are governed by our Shipping Policy, which is incorporated into these Terms by reference. Risk of loss and title for Products passes to you upon delivery of the order to the carrier or courier service.

10. Returns, Refunds, and Cancellations

Returns, refunds, and cancellations are governed by our Refund, Return & Cancellation Policy, which is incorporated into these Terms by reference. Certain items may not be eligible for return or refund for hygiene, safety, or other reasons, as specified on the product page or that policy.

11. Intellectual Property

All content on the Website, including text, logos, graphics, icons, images, product designs, and software, is owned or licensed by Urvija and protected by applicable intellectual property laws.

You may not reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the Website, Products, or content without our prior written permission.

12. Prohibited Activities

You agree not to:

  • Use the Website for unlawful or unauthorized purposes.

  • Transmit any viruses, malware, or harmful code.

  • Interfere with or disrupt the Website’s operation or security.

  • Attempt to gain unauthorized access to our systems, data, or other users’ information.

  • Use automated means (such as bots or scraping tools) without written permission.

13. Third-Party Links and Services

The Website may contain links to third-party websites or services not controlled by us. We are not responsible for their content, privacy practices, or terms. Accessing third-party sites is at your own risk, and you should review their terms before use.

14. Disclaimer of Warranties

All Products and services are provided on an “as is” and “as available” basis, without representations or warranties of any kind, whether express or implied, except those which cannot be excluded under applicable law.

We do not guarantee that the Website will be uninterrupted, timely, secure, or error-free, or that it is free from viruses or harmful components.

15. Limitation of Liability

To the fullest extent permitted by law, Urvija and its directors, employees, partners, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Website or Products, including loss of profits or data loss.

Our total aggregate liability for any claim arising out of or related to your use of the Website or purchase of Products shall be limited to the amount you paid for the Order giving rise to such claim.

16. Indemnification

You agree to indemnify, defend, and hold harmless Urvija and its affiliates, officers, directors, employees, and agents from any claim, liability, damage, loss, or expense (including legal fees) arising out of your use of the Website, breach of these Terms, or violation of any law or third-party rights.

17. Changes to These Terms

We may update or replace any part of these Terms at any time by posting the revised version with an updated “Last Updated” date. Your continued use of the Website following changes constitutes acceptance of the revised Terms.

18. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms, the Website, or your purchase shall be subject to the exclusive jurisdiction of the competent courts in Kolkata, India.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

19. Severability and Waiver

If any provision of these Terms is held invalid or unenforceable, it shall be enforced to the maximum extent permitted, and the remaining provisions will continue in full effect.

No waiver by us of any breach of these Terms shall be construed as a waiver of any other breach.

20. Contact Information

For any questions regarding these Terms:

📧 Email: contactus@myurvija.com
📞 Phone/WhatsApp: 8335822851