At Urvija, we are committed to delivering high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review the policy below.

By placing an order on myurvija.com, you agree to the terms outlined in this policy.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

  • Damaged or defective product received

  • Wrong item delivered

  • Manufacturing defect affecting product quality

All return requests must be supported with clear images or video evidence and must be emailed to us within 48 hours of delivery.

Non-Returnable Items

We do not accept returns for:

  • Used, opened, or partially consumed products

  • Products without original packaging, seals, tags, or invoice

  • Items purchased during clearance sales, special promotions, or via gift cards

  • Personal care products (creams, serums, oils, etc.) due to hygiene reasons

2. Return Process

To initiate a return:

  1. Email us at contactus@myurvija.com within 48 hours of delivery

  2. Share your order number, reason for return, and supporting images

  3. Once approved, we will arrange pickup or guide you for self-shipping

  4. The product must be shipped back within 5 days of approval

Important:

  • The product must be returned in original condition with packaging and invoice intact

  • For valid claims (e.g., damaged/incorrect item), reasonable self-shipping charges will be reimbursed

Returns sent without prior approval may not be accepted.

3. Refund Policy

Refund Methods

  • Prepaid Orders (Credit/Debit Card, UPI, Net Banking, Wallets):
    Refunded to the original payment method within 10–12 business days

  • COD Orders:
    Refunded as store credit or via bank transfer (upon request)

Refund Timeline

Once the returned product passes our quality inspection, refunds are initiated within 7–10 business days.
Banks or payment providers may take additional time to reflect the amount.

4. Exchange Policy

Exchanges are available only for defective or incorrectly delivered items, subject to stock availability.

  • If the replacement item is unavailable, a full refund or store credit will be issued.

  • Exchange requests must be raised within 48 hours of delivery.

5. Order Cancellation

Before Shipment

Orders may be cancelled within 48 hours of placing the order, provided they have not been dispatched.

To cancel, email contactus@myurvija.com with your order details.
Approved cancellations will be refunded within 10–12 business days.

After Shipment

Once dispatched, orders cannot be cancelled. You may initiate a return after delivery, subject to this policy.

Cancellation by Urvija

We reserve the right to cancel orders due to:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraudulent activity

In such cases, a full refund will be issued for prepaid orders.

6. Exceptions & Special Cases

  • Delayed Deliveries: We will provide updates and support in case of unforeseen delays.

  • Repeated Returns: Urvija reserves the right to decline return requests from customers who repeatedly misuse the policy.

7. Contact Us

For any queries related to refunds, returns, or cancellations:

📧 Email: contactus@myurvija.com
📞 Phone/WhatsApp: 8335822851