At Urvija, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy, subject to the terms outlined below.

  1. Eligibility for Returns

    We accept returns under the following conditions:

    • Damaged or Defective Products: If you receive a damaged, defective, or incorrect product.
    • Wrong Item Delivered: If you receive an incorrect item that differs from what you ordered.
    • Quality Concerns: If the product is found to be of unsatisfactory quality due to manufacturing defects.

    All returns due to above points will be accepted if supported by proper images from the customer is provided to us via email.

    Non-Returnable Items:

    • Used, opened, or partially consumed products.
    • Products without original packaging, seals, tags, or invoices.
    • Items purchased during clearance sales, special promotions, or gift cards.
    • Personal care products (such as creams, serums, and oils) due to hygiene concerns.
  2. Return Process

    To initiate a return, follow these steps:

    1. Contact Us: Email us at contactus@myurvija.com within 48 hours of receiving your order.
    2. Provide Details: Share your order number, product images (if damaged/defective), and reason for return.
    3. Approval & Pickup: Once approved, we will arrange for a return pickup or guide you on shipping the product back.
    4. Return Window: Returns must be shipped within 5 days of approval.

    Important:

    • Ensure the product is in its original condition with packaging and invoice.
    • In case of a self-shipped return, the shipping cost will be reimbursed for valid claims (e.g., damaged products).
  3. Refund Policy

    Refunds will be issued based on the following:

    1. Refund Methods

      • Prepaid Orders (Credit/Debit Cards, UPI, Net Banking, Wallets): Refunds will be processed back to the original payment method within 10-12 business days.
      • Cash on Delivery (COD) Orders: Refunds will be provided as store credit or bank transfer (upon request).
    2. Refund Timeline

      • Once the returned product passes the quality check, refunds will be initiated within 7-10 business days.
      • It may take additional time for banks or payment processors to credit the amount.
  4. Exchange Policy

    • We offer exchanges only for defective or incorrect items (subject to stock availability).
    • If the item is unavailable, a full refund or store credit will be issued.
    • Exchange requests must be made within 48 hours of receiving the product.
  5. Order Cancellations

    • Before Shipment: Orders can be canceled within 12 hours of purchase for a full refund.
    • After Shipment: Once dispatched, the order cannot be canceled. However, you may initiate a return after receiving it.
  6. Exceptions & Special Cases

    • Delayed Deliveries: If your order is delayed due to unforeseen circumstances, we will keep you informed and offer alternative solutions.
    • Repeated Returns: Urvija reserves the right to refuse future returns from customers who abuse the return policy.

We appreciate your trust in Urvija and are committed to ensuring a smooth shopping experience for you!