1. General

We ship our products pan-India from our fulfillment locations once your order is verified and accepted.

By placing an order on myurvija.com, you agree to the terms of this Shipping Policy as well as our Terms & Conditions and Refund/Return Policy.

2. Order Processing Time

  • Order processing typically takes 24–48 business hours from successful payment confirmation, excluding Sundays and public holidays.

  • During festivals, sales, or special launches, processing and dispatch times may be longer due to higher order volumes.

3. Delivery Timelines (India)

  • After dispatch, standard delivery within India is usually 2–7 business days, depending on location and courier serviceability.

  • Metro and Tier-1 cities are generally serviced faster than remote or out-of-service areas, where additional transit days may apply.

4. Shipping Charges

  • Shipping charges (if any) are displayed at checkout before you confirm payment and may vary based on order value, weight, and delivery pincode.

  • We may offer free shipping above a certain cart value or as part of promotional campaigns; such offers will be clearly mentioned on the website or in marketing communications.

5. Cash on Delivery (COD)

  • COD availability depends on your pincode and the policies of our partner couriers.

  • Additional COD fees (if applicable) will be shown at checkout and are non-refundable once the order is successfully delivered.

6. Dispatch and Tracking

  • Once your order is dispatched, you will receive a notification (via email/SMS/WhatsApp) with the courier name and tracking number to follow your shipment.

  • Tracking information may take up to 24 hours to reflect on the courier’s website after dispatch.

7. Multiple Shipments

  • If you order multiple items, they may be shipped in separate parcels to expedite delivery or due to stock availability at different locations.

  • Separate tracking details will be shared for each parcel.

8. International Shipping (If/When Enabled)

  • At present, we primarily serve customers within India; any international shipping options will be clearly stated at checkout.

  • For international orders (if enabled), customs duties, local taxes, and import fees charged by the destination country will be borne by the customer, and delays due to customs clearance are outside our control.

9. Incorrect Address or Non-Delivery

  • Please ensure your shipping address, pincode, and contact details are accurate at the time of placing the order.

  • If an order is returned to us due to an incorrect address, repeated delivery attempts, or absence of the customer, reshipping charges may apply; in some cases, the order may be cancelled with partial or no refund, subject to our discretion and the condition of the product.

10. Delayed, Lost, or Stolen Packages

  • While we strive for timely delivery, delays may occur due to courier issues, weather conditions, strikes, or events beyond our control.

  • If tracking shows “Delivered” but you have not received the package, you must raise a complaint with the courier and inform us within 48 hours; we will assist you, but we are not liable for refunds in cases confirmed as misplaced or stolen after a successful delivery scan.

11. Damaged or Wrong Product on Delivery

  • If you receive a damaged, tampered, or incorrect product, please contact us within 48 hours of delivery with your order number, photos/video of the outer packaging and product, and an unboxing clip if available.

  • After verification, we may offer a replacement, store credit, or refund as per our Returns/Refund Policy; claims raised beyond the stipulated time may not be accepted.

12. Order Modification and Cancellation

  • Orders generally cannot be modified once confirmed; for exceptional cases, contact our support team as soon as possible — we will try (but cannot guarantee) to accommodate changes if the order has not been processed.

  • Once an order is packed or dispatched, it cannot be cancelled, and standard refund/return rules will apply.

13. Contact Details

For any queries regarding shipping, please reach out:

📧 Email: contactus@myurvija.com
📞 Phone/WhatsApp: 8335822851